These Terms of Service govern the use of the website www.tresstied.com and the purchase of products from PORTER JAMES SPORTS LIMITED. By engaging with our services, you agree to the following provisions.

1. General Information
   Tresstied is a retail brand operated by PORTER JAMES SPORTS LIMITED, a company incorporated in New Zealand (Registration No: 9429048139717 / 7965503). Our registered office and logistical facility are located at:
   31 Saint Benedicts Street, Eden Terrace, Auckland 1010, New Zealand.
2. Shipping and Delivery
   We provide international shipping to the European region through our established logistical partners, including priority services from DHL, FedEx, and UPS.

Transit Times: Standard transit for our woven belts is estimated between 7 to 12 business days from the date of dispatch.

Order Tracking: To maintain transparency, automated notifications are sent to the email address provided at checkout. These updates occur at key intervals: upon initial dispatch, arrival at regional sorting facilities, and when the order is out for final delivery.

Delays: If a shipment exceeds the standard transit timeframe, our administrative team will initiate an investigation with the carrier. Following the conclusion of the inquiry, we will provide a resolution, which may include a full refund or a replacement shipment.

3. Transfer of Risk and Ownership
   In compliance with European consumer protection frameworks, the risk of loss or damage to the physical goods remains with PORTER JAMES SPORTS LIMITED until the moment you, or a third party designated by you, acquires physical possession of the items. Ownership of the products transfers to the customer only upon successful delivery.
4. Right of Withdrawal (European Customers)
   Under the European Union Consumer Rights Directive, customers residing within the European Union and the European Economic Area have the right to withdraw from their purchase within 14 days of receiving the goods, without providing a justification. To exercise this right, you must notify our support team at woven@tresstied.com within the 14-day period.
5. Damaged or Defective Goods
   We maintain high standards for the configuration and inspection of our products. However, if an item is received in a damaged or defective state:

Contact our support team via email within 14 days of receipt.

Provide clear photographic evidence of the defect or damage.

Upon verification of the evidence, we will arrange for a full refund or a replacement to be issued.

In such instances, we do not require the physical return of the damaged item, facilitating a more efficient resolution for the customer.

6. Pricing and Payment
   All transactions are processed in the currency specified at checkout. Prices are subject to change; however, such changes will not affect orders that have already been confirmed. We utilise professional financial infrastructures to ensure the stable processing of all transactions.
7. Limitation of Liability
   While we take every reasonable measure to ensure our woven belts meet our product descriptions and that our logistical timelines are met, PORTER JAMES SPORTS LIMITED does not provide absolute guarantees regarding external factors such as customs delays or third-party carrier interruptions. Our liability is limited to the purchase price of the items and the remedial actions outlined in these terms.
8. Governing Law
   These terms are governed by the laws of New Zealand. However, for customers residing in the European Union, mandatory consumer protection laws of your country of residence also apply, ensuring your statutory rights remain protected.

Contact Us
For all enquiries or to initiate a return, please contact:
Email: woven@tresstied.com
Telephone: +64 92121736