At Tresstied, operated by PORTER JAMES SPORTS LIMITED, we are committed to providing a transparent and professional service. This policy outlines your rights regarding cancellations, returns, and refunds for our woven belts.
- Right of Withdrawal (14-Day Cooling-Off Period)
In accordance with European Union and European Economic Area consumer protection regulations, customers have the right to withdraw from their purchase within 14 days of receiving the goods, without providing a reason.
To exercise this right, you must notify our administrative team at woven@tresstied.com within the 14-day timeframe.
The items must be dispatched back to our facility in their original condition.
- Returns Process
For all approved returns, including those exercised under the Right of Withdrawal, goods must be sent to our central facility:
Return Address:
31 Saint Benedicts Street, Eden Terrace, Auckland 1010, New Zealand
Customers are responsible for the logistical arrangements and costs associated with returning the items, unless the goods are verified as damaged or incorrect upon arrival.
- Damaged or Defective Goods
We maintain strict oversight of our products prior to dispatch. However, should an item arrive in a damaged or defective state:
Contact our support team via email within 14 days of receipt, providing clear photographic evidence of the issue.
Upon verification of the evidence, we will process a full refund or issue a replacement.
In these specific instances, you will not be required to physically return the damaged item to New Zealand; the photographic evidence is sufficient for us to resolve the matter.
- Logistics and Transit Resolutions
We utilise priority services from DHL, FedEx, and UPS, with an estimated transit timeframe of 7 to 12 business days.
Tracking: Automated updates are sent to your registered email address at key intervals (dispatch, regional arrival, and out-for-delivery).
Extended Delays: If a shipment exceeds the standard transit timeframe, we will initiate a formal investigation with the carrier. Depending on the outcome, we will provide a full refund or a replacement shipment to ensure your order is fulfilled.
- Refund Processing
Once a refund is authorised (either through a return or a transit resolution), the funds will be credited back to the original payment method used at checkout. We support a range of professional payment options, including:
Credit and Debit Cards: Visa, Mastercard, and American Express.
Digital Wallets: Apple Pay and Google Pay.
Electronic Wallets: Other regional digital wallet options provided at checkout.
Please allow standard banking processing times for the credit to appear on your statement.
- Corporate Identity
This policy is issued by:
Company: PORTER JAMES SPORTS LIMITED
Registration Numbers: 9429048139717 / 7965503
Email: woven@tresstied.com
Telephone: +64 92121736
Registered Office: 31 Saint Benedicts Street, Eden Terrace, Auckland 1010, New Zealand