Who operates Tresstied?
Tresstied is a retail brand managed by PORTER JAMES SPORTS LIMITED, a registered company based in Auckland, New Zealand. We specialise in the retail of woven belts, managing our operations and inventory from our own facilities.
Payment Information
Which payment methods do you accept?
We offer a variety of secure payment options to facilitate a smooth transaction process. You may complete your purchase using:
Credit and Debit Cards: Visa, Mastercard, and American Express.
Digital Wallets: Apple Pay and Google Pay.
Electronic Wallets: Various regional digital wallet options are available at the checkout stage.
Shipping & Delivery
How long will it take for my order to arrive?
We cooperate with established logistical partners such as DHL, FedEx, and UPS (Priority services) to serve our European customers. The estimated transit time is 7 to 12 business days.
How can I track my order?
Transparency is a priority in our logistical process. We provide automated updates to the email address provided during checkout at critical intervals:
Upon initial dispatch from our facility.
Upon arrival at regional transit hubs.
When the item is out for final delivery.
What happens if my delivery is delayed?
If your order exceeds the standard transit timeframe, please contact our team. We will initiate a formal investigation with the carrier. Depending on the outcome of the inquiry, we will arrange for either a full refund or a replacement shipment.
Returns & Refunds
What is your return policy for European customers?
In accordance with European consumer protection regulations, customers have a 14-day Right of Withdrawal. You may cancel your purchase for any reason within 14 days of receiving your goods. Please contact woven@tresstied.com to initiate this process.
What should I do if my item arrives damaged?
We maintain strict quality oversight at our warehouse; however, if an item is received with a defect or physical damage, please contact us via email.
Evidence: Please provide clear photographs of the damage.
Resolution: Upon verification, we will process a refund or send a replacement.
Convenience: For verified damaged items, you are not required to physically return the item to our New Zealand facility; the photographic evidence is sufficient for us to resolve the matter.
Corporate Contact Details
How can I reach your team?
For any further inquiries, please contact our administrative office:
Company: PORTER JAMES SPORTS LIMITED (Reg: 9429048139717)
Address: 31 Saint Benedicts Street, Eden Terrace, Auckland 1010, New Zealand
Email: woven@tresstied.com
Telephone: +64 92121736