This Shipping Policy outlines the logistical procedures and timeframes for orders placed on www.tresstied.com. As a brand operated by PORTER JAMES SPORTS LIMITED, we are committed to providing clear and factual information regarding the transit of our woven belts to our international customers, particularly those within the European region.
Shipping Policy
- Order Processing and Dispatch
All orders are managed and dispatched directly from our dedicated facility in New Zealand.
Dispatch Location: 31 Saint Benedicts Street, Eden Terrace, Auckland 1010, New Zealand.
Handling Time: We require 1 to 3 business days to process, pack, and prepare your items for international transit. This period allows our team to conduct final checks on product specifications and logistical documentation.
- Shipping Partners and Transit Times
To ensure a professional and reliable transit process for our European clientele, we cooperate with established global carriers, including DHL Priority, FedEx, and UPS.
Estimated Delivery Time: Once dispatched, the transit period for woven belts typically ranges from 7 to 12 business days.
Please note that these timeframes are estimates based on standard operational conditions and may be influenced by regional customs procedures or external logistical factors.
- Order Tracking and Communication
We maintain a transparent communication protocol to keep you informed of your order’s progress. Automated notifications will be sent to the email address provided at the time of purchase during the following key intervals:
Upon the initial dispatch from our Auckland facility.
When the shipment arrives at regional transit hubs.
When the parcel is out for final delivery by the local carrier.
- Delivery Monitoring and Resolutions
Should a shipment exceed the standard estimated transit timeframe, PORTER JAMES SPORTS LIMITED will take proactive steps to resolve the matter:
We will initiate a formal investigation with the respective carrier to locate the items.
Depending on the outcome of the investigation and the specific circumstances of the delay, we will offer a resolution which may include a full refund of the purchase price or the arrangement of a replacement shipment.
- Transfer of Responsibility
In accordance with consumer protection regulations, PORTER JAMES SPORTS LIMITED retains responsibility for the items until they are successfully delivered to the address provided or acquired by the designated recipient. We ensure that our logistical methods align with the legal requirements of both New Zealand and the European Union to provide a compliant retail experience. - Contact Information
For enquiries regarding the status of your shipment or to report a delay, please contact our administrative team:
Company: PORTER JAMES SPORTS LIMITED
Brand: Tresstied
Email: woven@tresstied.com
Telephone: +64 92121736
Address: 31 Saint Benedicts Street, Eden Terrace, Auckland 1010, New Zealand